24/7 Support
Ship2Port Support Desk
Expert support for secure port operations—whenever you need it.
Access comprehensive documentation, reach our 24/7 support team, or check system status. We’re here to keep your operations running smoothly.
Get Support
Multiple ways to reach us—choose what works best for you
Documentation & Guides
Everything you need to master Ship2Port
Getting Started
Learn the basics and start working efficiently
AIS Tracking & Maps
Master vessel tracking and route visualization
ISPS Security
Security announcements and verification
Alerts & Notifications
Configure and manage your alert preferences
Fleets & Port Calls
Manage vessel fleets and port call lists
Mobile App
Access Ship2Port on the go
System Status
All Systems Operational
Frequently Asked Questions
PAX
The PAX module remains available via Ship2Report,click here for instructions
Until further notice, you will still need to submit your Pax declarations in Ship2Report.
Create a new Pax declaration by clicking on the ‘+’ and then fill in the vesselname. After a few seconds the other data such as IMO number, UCRN number and ETA will appear. After this, you can upload and send your file as before.
ISPS
My announcement is not known at the terminal so I cannot enter the premises
First of all, you can check the status of your application, which probably needs to be approved by the agent, so please contact them.
I can only sign up for ships that call at the port of Rotterdam, but I regularly have to visit ships in Amsterdam
You can expand your current subscription with ISPS Amsterdam, please contact the Sales department.
AIS
I only see ships on the map that are inland or near the coast but no ships on the oceans.
You probably have a land based AIS subscription, which shows ships up to approx. 40 km from shore. If you want global coverage, you can extend your subscription to include Satellite AIS.
Is it possible to show anchor areas or port numbers on the map? And can I save a certain location on the map?
Yes, this is possible with the filters which you can activate on the AIS map, here you can also select your ships (My Vessels / My Fleets), or filter certain types of ships. In addition, a certain location can be shown quickly.
The map can be zoomed in and out by pressing the + or 1 button.
Alerts & Notifications
Is it possible to receive a notification when a ship calls at the port of Rotterdam?
You can expand your subscription with MyAlert, which allows you to receive certain alerts via e-mail or SMS, such as messages focusing on changes within a voyage, changes to the ship’s master data or changes to the AIS transponder
Can’t find your question? Please contact us.
Webinars
Contact details Royal Dirkzwager
Noordzee 10a
3144 DB Maassluis
Nederland