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Frequently Asked Questions

PAX

The PAX module remains available via Ship2Report,click here for instructions

Until further notice, you will still need to submit your Pax declarations in Ship2Report.

Create a new Pax declaration by clicking on the ‘+’ and then fill in the vesselname. After a few seconds the other data such as IMO number, UCRN number and ETA will appear. After this, you can upload and send your file as before.

ISPS

My announcement is not known at the terminal so I cannot enter the premises

First of all, you can check the status of your application, which probably needs to be approved by the agent, so please contact them.

I can only sign up for ships that call at the port of Rotterdam, but I regularly have to visit ships in Amsterdam

You can expand your current subscription with ISPS Amsterdam, please contact the Sales department.

AIS

I only see ships on the map that are inland or near the coast but no ships on the oceans.

You probably have a land based AIS subscription, which shows ships up to approx. 40 km from shore. If you want global coverage, you can extend your subscription to include Satellite AIS.

Is it possible to show anchor areas or port numbers on the map? And can I save a certain location on the map?

Yes, this is possible with the filters which you can activate on the AIS map, here you can also select your ships (My Vessels / My Fleets), or filter certain types of ships. In addition, a certain location can be shown quickly.

The map can be zoomed in and out by pressing the + or 1 button.

Alerts & Notifications

Is it possible to receive a notification when a ship calls at the port of Rotterdam?

You can expand your subscription with MyAlert, which allows you to receive certain alerts via e-mail or SMS, such as messages focusing on changes within a voyage, changes to the ship’s master data or changes to the AIS transponder

Can’t find your question? Please contact us.

Manuals

For Ship2Port users, we have compiled a complete manual. It explains exactly how Ship2Port works and what the functions of the various modules are. It also contains all sorts of tips and tricks to make working with Ship2Port easier.

Contact details Royal Dirkzwager

Noordzee 10a
3144 DB Maassluis
Nederland

 

+31 10 59 31 600

sales@dirkzwager.com